Dear ISP Partner,
Thank you again for your patience as we have worked to
resolve this issue.
The link is proving to be stable after hardware was replaced by backhaul technicians.
We anticipate no further service interruptions and apologise for any inconvenience caused.
Dear ISP Partner,
Thank you for your patience as we work to resolve this issue.
We have been informed that backhaul technicians completed work at site.
Engineers are monitoring for stability.
Further updates to follow.
Regards,
Dear ISP Partner
Customers connecting to the Ruyterwacht Node have been restored.
Kindly advise
customers that are still offline to reboot their ONT and Router and retest
their connection.
Dear ISP Partner,
Engineers
will be performing non service impacting maintenance at the Lakeside Node to
improve the resilience of the network.
Please see the change information below.
Maintenance Notice Summary
|
Planned Start Date/Time |
25/04/2023 05:00 SAST |
|
Planned End date/Time |
25/04/2023 06:00 SAST |
|
Maintenance Window |
1 hour |
|
Expected Impact |
None |
|
Affected Nodes |
Lakeside |
Maintenance Notice Details:
The maintenance
is to improve the network in our data centre, to ensure all connections are in
spec for all customers to experience a solid stable connection. This maintenance will not be service affecting.
For more information regarding this maintenance, please contact support on 0874700800 or email [email protected]
Warm Regards,
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